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Help Desk Analyst

Location:

Ciudad Autonoma de Buenos Aires, Buenos Aires, Argentina

In a company that’s all about both people and software, it’s crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature’s Help Desk Team, you’ll solve issues related to our work tools, and you’ll get the chance to expand your IT and computer skills.

 

Your challenges:

  • Learn about our help desk processes
  • Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured
  • Gain autonomy and ownership when handling help desk issues
  • Be customer service oriented towards internal clients


Your day-to-day activities:

  • Interact with fellow employees to troubleshoot their issues
  • Prioritize requests for technical assistance
  • Install, configure and upgrade desktop hardware and peripherals
  • Maintain confidentiality and security regarding processes, storage and access
  • Promote and apply Avature best practices and security policies


About you:

  • Passionate about technology
  • Fluent in written and spoken English
  • Windows, macOS and Ubuntu knowledge
  • Enthusiastic about assisting others with technical issues
  • Eager to learn in a fun and encouraging working environment
  • It’s a plus if you’ve recently graduated with a technology-related degree, such as IT engineering, systems engineering, or computer science
  • Linux/Unix knowledge is also appreciated
 

About us:

 

We’re a market leader enterprise that makes its own product: A highly flexible enterprise SaaS platform used for Global Talent Acquisition and Talent Management.

Developing our own product means that we use our ideas and set our priorities, but also that when it comes to how we work, we set our own rules. We choose to work in a relaxed, energetic and creative environment, where everyone can make the most of their skills and preferences, and boost their individual capabilities through collaboration and team work.

 
We offer: 

A challenging, energetic, and fast-paced environment
An office located in a central and attractive location (Palermo)
Flexible hours and possibility to work from home
Competitive salary, with two reviews each year
Pastries every Monday
Osde 310 health coverage
Access to rotational parking space after the first 3 months